Samsung iDCS Release 2/OfficeServ User Manual

Also see for iDCS 500 Release 2/OfficeServ: User guide

Contents

25TRANSFERRING CALLSTransfer is used to send any calls to another extension in one of two ways.You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER button and dial an extension number orgroup number. Your call is automatically put on transfer hold—OR—press aDSS button or station group button. Your call is automatically put on transferhold.• Hang up when you hear ringing (this is an unscreened or blind transfer)—OR—wait for the called party to answer and advise him/her of the call andhang up. If the transfer is refused, you will be reconnected to the outside linewhen the called station hangs up or you can press TRANSFER to return to theoutside party.• If you wish to send the call to another extension without waiting for the firststation to hang up, simply press another DSS button—OR—press the CALLbutton or C.O. line button to return to the outside party and begin the trans-fer process again.• When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forth between theparties by pressing the TRANSFER button.2. If you receive No More Calls tone, that station has no button available to re-ceive another call. Press TRANSFER to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS button.You must pressthe TRANSFER button and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busy signal,you may camp the call on to this station. Simply hang up when you hear the busysignal. The called party will be alerted that a call is waiting for them.NOTE: If you receive No More Calls tone, that station has no button available toreceive another call. Press TRANSFER to return to the outside caller.26TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT button to accomplish this. To transfer a call directly toa voice mailbox:• While on a call, press the VT button and dial the mailbox number.• Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on to your phone or another station hascamped-on to you:• You will hear a tone in the earpiece and the call that is waiting for you(camped-on) will flash. In addition the bottom line of the display will indicatethe number of the station or trunk party camped-on.• Press the flashing button to answer; your other call will go on hold automati-cally if your station has the Automatic Hold feature set. If not, you must pressHOLD and then the flashing button—OR—finish the first call and hang up;the waiting call will ring.• Lift the handset or press the ANS/RLS or SEND button to answer.NOTE: Intercom calls will not go on Automatic Hold.When using the speakerphonethe camp-on tone will come through the speaker.CONFERENCE CALLSYou may conference up to five parties (you and four others) in any combination ofoutside lines and internal stations in any order.• While engaged in a conversation, press the CONFERENCE button and receiveconference tone.• Make another call, either intercom or outside, press the CONFERENCE buttonand receive conference tone.• Make another call or press the CONFERENCE button to join all parties.• Repeat the last step until all parties are added.NOTE: When attempting to add another party to the conference and you are notable to reach the desired person, hang up. Simply press the CONFERENCE buttonagain to return to your previous conversation.To drop a party from your conference call:• Press CONFERENCE and dial the extension or line number that is to bedropped.• Press CONFERENCE again to reestablish the conference.