Samsung iDCS Release 2/OfficeServ User Manual

Also see for iDCS 500 Release 2/OfficeServ: User guide

Contents

then play your primary, No Answer greeting during the day (when you areavailable) and will NOT ring your extension but simply play your Night greet-ing during the night (when you are not available).Note: This does NOT use the Day and Night schedules of the phone system. Itis solely controlled by the Subscriber’s Availability Schedule.8 Pause / Resume4 Exit from Access Manager0 Play All Options# Play Access CoverageThis feature is useful for finding out how you current access settings are set.It will also tell you what greetings will play under each of the call conditionsyou have setup.5PERSONAL GREETINGSThe options available in this menu will be determined by your SystemAdministrator, and not all of them may be available to you. In the simplest sys-tems, only a mailbox greeting will be available, additional greetings may be acces-sible in more complex systems.Your Personal Greeting will be played every time someone dials your extensionand you do not answer.You may record up to 9 Personal Greetings, and you may assign any one of themto be active. There are several different 'Call Coverage' conditions to which youmay assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer,Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings toplay depending on the type of call forward that you have set, or the condition ofyour telephone.The Call Coverage conditions that you can assign specific greetings to are select-ed by the following digits:1 Primary/No Answer GreetingUsed when in your office, away from your desk or during the time period youare scheduled available. If this is the only Personal Greeting you record, it willplay for all call coverage conditions.This option is available only if the Administrator has assigned you the 'BasicGreeting' feature.81Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number now. Or, toleave me a message, press 1.”2 Busy GreetingPlayed to a caller when you are already talking to someone on your extensionor the telephone at your Designated Location.This option is available only if the Administrator has assigned you the 'BusyGreeting' feature.Example:“Hi, this is John Smith. I'm on another line right now. If someone elsecan help you, please enter the extension number now. Or, to leave a message,press 1.”3 Call Blocking GreetingUsed while Call Blocking is enabled in your Access Manager or if your phoneis forwarded ALL or DND.This option is available only if the Administrator has assigned you the 'CallBlocking' feature.Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going to beout of the office for the next few hours. If someone else can help you, pleaseenter the extension number now. Or, to leave me a message, press 1.”4 Night GreetingUsed during the time period you are scheduled UNAVAILABLE, usually afterbusiness hours during the evening and at night.This option is available only if the Administrator has assigned you the'Scheduling' feature.Example:“Hi, this is John Smith. I've left the office for the evening. If you wouldlike to try someone else, please enter the extension number now. Or, to leaveme a message, press 1.”5 Call Screening GreetingUsed while Call Screening is enabled, and you REJECT a caller after listeningto the caller's record name.This option is available only if the Administrator has assigned you the 'CallScreening' feature.Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak withyou at this time. If someone else can help you, please enter the extensionnumber now. Or, to leave me a message, press 1.”82