Samsung iDCS Release 2/OfficeServ User Manual

Also see for iDCS 500 Release 2/OfficeServ: User guide

Contents

63REDIALING A SAVED CALLER ID NUMBERTo redial a number that has been saved, press the SNR button or dial 17.NOTES:1. Your telephone system must be LCR correctly programmed to redial thesaved number.2. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may savethe CID number as a speed dial number in your personal speed dial list. To store aCaller ID number in a personal speed dial bin:• Press the STORE button. The system displays the speed dial bin in which thenumber was stored—OR—press the CID button and then press the SCROLLbutton.• Press the STORE soft key.• The system displays the speed dial bin in which the number was stored.NOTE: Your telephone system must have LCR correctly programmed to redial thesaved number. If LCR is not being used on your system, you will not be allowed toSTORE CID numbers.INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for you,you may view the Caller ID information before you retrieve the call.This may influ-ence how you choose to handle the call.From an idle keyset:• Press the INQUIRE button—OR—press the CID button and then theINQUIRE soft key.• Dial the trunk number.• You may now answer the call by pressing the ANS button—OR—you mayuse NND to view more information about this call—OR—you can return tothe idle condition by pressing IGNORE.If you are on a call:• Press the INQUIRE button. Your existing call will go on hold—OR—press theCID button and then the INQUIRE soft key to place the first call on hold.64• Dial the trunk number.• You may now answer the call by pressing the ANS button—OR—you mayuse NND to view more information about this call—OR—you can return tothe idle condition by pressing IGNORE.NOTES:1. If you are on an intercom call or you have Automatic Hold turned off, youmust finish the existing call or place it on hold before inquiring.2. If you inquire about an outgoing call, you will receive a [call no longer avail-able] display.REVIEWING PAST CALLER ID CALLSThis feature allows you to review CID information for calls sent to your keyset.Thislist can contain 10–50 calls in a last-in, first-out basis.The list includes calls that youanswered and calls that rang your keyset but that you did not answer. Whenreviewing this list, you can press one button to dial the person back. The systemmust be using LCR to dial the stored number.To access the CID information storedin your REVIEW list:• Press the REVIEW button—OR—press the CID button and then press theREVIEW soft key.• If you have entries in your review list, the most recent call will be shown first.• You can now CLEAR this entry—OR—use NND to view more informationabout this call, ORPress DIAL to call this person back—OR—press SCROLL and then pressSTORE to save this number in a personal speed dial bin.NOTES:1. Each keyset defaults with ten review bins. Please see your system administra-tor to determine the number of bins assigned to your keyset.2. Your system must have LCR correctly programmed to allow you to DIAL num-bers from the review list or to STORE entries from the review list.