5. TroubleshootingThis chapter provides the following information:• Error messages that may appear on your screen when you areloading or unloading the fax software• Solutions to some problems you may encounter when youinstall and use the fax software• Printer control panel error messages• Procedures for printing a Fax Setup Report.Fax software error messagesThis section contains error messages that are displayed when anerror occurs when loading or unloading any of the fax softwarecomponents. Explanations of error messages are provided whenthe message is not self-explanatory.Messages when loading PSFAX.COM programPSFAS did not load.PSFAX is already resident.PSFAX requires DOS version 3.0 or later.PSFAX cannot load, because the printer port does not exist.Indicates you specified a printer port when you ran install thatdoes not exist on your system.PSFAX cannot load, because PrintCache is not already loaded.Indicates you chose PrintCache as your printer port when you raninstall, but that PrintCache was not loaded when you tried toload the fax software.Messages when unloading PSFAX.COM programBeginning to unload PSFAX...PSFAX is not currently loaded.You have tried to unload PSFAX.COM, but it was not loaded.PSFAX is not the most recently installed memory residentprogram. Unload the most recently installed utility first.PSFAX.COM must be the last memory resident program loaded inorder to be unloaded using the PSFAX/U command. If not, tryunloading more recently loaded programs (consult their manualsfor information on unloading) and then try issuing the PSFAX/Ucommand again. If you cannot unload more recently loadedXEROX MRP FAMILY FAX MODEM FOR MS-DOS OPERATOR GUIDE 5-1
