General Troubleshooting 4-17Operating System and Application ProblemsPrint an internal test print from the printer’s front panel to ensure the problem is notprinter related. See “Print Engine Test Print” on page 5-9. Troubleshooting tips andadditional information are also available on the Xerox web site at: www.xerox.com/office/support. Information on software and other problems is available on theInfoSMART web site at: www.xerox.com/office/infosmart.Macintosh printing problemsImage never printsNoteThe following steps are for diagnosing a networked printer running MacOSX 10.2.6 or later, and assume that CentreWare® access is enabled. If youare using Mac OSX 10, but an earlier version than 10.2.6, upgrade first.1. Cycle power to the printer Off and On and try printing again.2. Determine the printer IP from the front panel or startup page. Return the frontpanel to the initial menu, and check to make sure it indicates “Ready to Print”. Ifit does not indicate “Ready to Print”, correct that first.3. Make sure you can connect to the printer via network from the host: Open a safarior internet explorer window to the printer IP address. Once you have establishedbasic network connectivity, proceed to Step 4.a. If you can not see the CentreWare IS page from the printer CWIS webserver, the printer may be off, on a different network, or the host is notnetworked correctly. Try Steps b through f to correct the problem. If youmake any changes to the network, try printing the job again.b. Open System Preferences, select Network, and select the TCP/IP tab. Makesure you have a valid IP address. The IP address for the host must be on thesame subnet as the printer (the test in Step e can determine if subnet is setcorrectly). Correct the settings and retry if needed.c. If you are on a network with a proxy server, ensure the local connections areexcluded from the proxy. Check System Preferences, Proxies tab – in theBypass proxy settings for these Hosts and Domains, to ensure the localnetwork devices are excluded from proxy redirection.For example: If you open Safari to the printer IP, and get an error messagesimilar to “Error – the request item could not be loaded by the proxy.”, youare probably accessing the proxy server for a local address. This is incorrect.d. Open the Terminal tool, and select New Window. Once you have a prompt,try network connectivity using the Ping command.For example: ping 13.62.70.112 will check for echo replies from the printerwith that IP address.manuals4you.commanuals4you.com
