3-2 Phaser 6250 Color Laser Printer Service ManualIntroductionThis section provides troubleshooting information related to the Phaser 6250 ColorLaser Printer’s front panel error messages and codes. Only jams and fatal errors willproduce an associated numeric code. Error messages and codes are generally specific,making it important that service personnel and users record error messages asdisplayed, and provide that information when reporting problems with the printer.Any code associated with an error message or jam can be viewed by pressing theINFO button and scrolling to the bottom of the help text displayed on the front panel.Some procedures require running service diagnostic test functions to verify a specificprinter part is operating correctly. For information on Service Diagnostics and allinternal printer test functions, see the table "Service Diagnostics" on page 3-9To troubleshoot problems, such as start up and power on, media, paper path, print-quality or image problems, and electrical failures not associated with a front panelmessage or code, refer to the section "Troubleshooting" on page 4-1.If an error message or code is not visible on the front panel, the usage profile reportand fault history list errors reported by the printer.Jam error histories have a slightly different format than other error codes. Thecorrelation between the Jam Error Help Text and the equivalent Fault History Code isgiven in the "Jam History Error Codes Table" on page 3-16When an error first occurs, record the error message and code then cycle power to theprinter to see if the error recurs. These can be accessed one of three ways:Accessing Fault History1. Print (if possible) the Printer Status Page from the printer’s front panelTroubleshooting Menu --> Service Tools. The fault history is listed on thesecond page of the report.2. View the printer’s fault history on the front panel. Go to TroubleshootingMenu --> Service Tools --> Engine Error History.NoteDefinitions of the fault codes that appear in the fault history are given in"Printer Status Codes" on page A-2.3. If the printer is connected to a network and has a TCP/IP address, view theprinter’s web page using a web browser.a. Open a web browser.b. Enter the printer’s IP address as the URL.c. Select the Support Tab/Troubleshooting/Diagnostics Logs and the faulthistory will be displayed.4. If additional information is required, print the Service Usage Profile from theprinter’s front panel Troubleshooting Menu --> Service Tools.
