Customer Assistance and Information ...............8-2Customer Satisfaction Procedure ......................8-2Online Owner Center ......................................8-5Customer Assistance forText Telephone (TTY) Users .........................8-6Customer Assistance Offices ............................8-6GM Mobility Reimbursement Program ................8-7Roadside Service ...........................................8-7Scheduling Service Appointments ....................8-11Courtesy Transportation Program ....................8-11Collision Damage Repair ................................8-13Reporting Safety Defects ................................8-16Reporting Safety Defectsto the United States Government .................8-16Reporting Safety Defectsto the Canadian Government ......................8-16Reporting Safety Defects to General Motors .....8-16Service Publications Ordering Information .........8-17Vehicle Data Recording and Privacy ................8-18Event Data Recorders ...................................8-19OnStar® ......................................................8-20Navigation System ........................................8-20Radio FrequencyIdentification (RFID) ...................................8-20Radio Frequency Statement ...........................8-20Section 8 Customer Assistance Information8-1
