Cadillac Technician Roadside Service(U.S. only)Cadillac’s exceptional Roadside Service is more than anauto club or towing service. It provides every Cadillacowner in the United States with the advantage ofcontacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.A dealer technician will travel to your location within a30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have your cartowed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.Services Not Included in RoadsideAssistance• Impound towing caused by violation of any laws.• Legal fines.• Mounting, dismounting or changing of snow tires,chains, or other traction devices.• Towing or services for vehicles driven on anon-public road or highway.Services Specific to CanadianPurchased Vehicles• Fuel delivery: Reimbursement is approximately$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are not providedthrough this service.• Lock-Out Service: Vehicle registration is required.• Trip Routing Service: Limit of six requests per year.• Trip Interruption Benefits and Assistance:Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you make arrangementsand explain how to receive payment.• Alternative Service: If assistance cannot beprovided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and labor forrepairs not covered by the warranty are the ownerresponsibility.8-10
