Cadillac 2014 Cadillac CTS Owner's Manual

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Contents

Black plate (8,1)Cadillac CTS Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-6081492) - 2014 - CRC 1st Edition - 7/2/1313-8 Customer InformationIf your dealer requests you to bringthe vehicle for service, you areurged to do so as early in the workday as possible to allow forsame-day repair.Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper-to-Bumper (Base WarrantyCoverage period in Canada),extended powertrain, and/orhybrid-specific warranties in boththe U.S. and Canada.Several Courtesy Transportationoptions are available to assist inreducing inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Limited Warranty andOwner Assistance Information”furnished with each new vehicleprovides detailed warranty coverageinformation.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to wait, GM helpsto minimize inconvenience byproviding several transportationoptions. Depending on thecircumstances, your dealer can offerone of the following:Shuttle ServiceShuttle service is the preferredmeans of offering CourtesyTransportation. Dealers may provideshuttle service to get you to yourdestination with minimal interruptionof your daily schedule. This includesone-way or round-trip shuttle servicewithin reasonable time and distanceparameters of your dealer's area.Public Transportation or FuelReimbursementIf the vehicle requires overnightwarranty repairs, and publictransportation is used instead ofyour dealer's shuttle service, theexpense must be supported byoriginal receipts and can only be upto the maximum amount allowed byGM for shuttle service. In addition,for U.S. customers, should youarrange transportation through afriend or relative, limitedreimbursement for reasonable fuelexpenses may be available. Claimamounts should reflect actual costsand be supported by originalreceipts. See your dealer forinformation regarding the allowanceamounts for reimbursement of fuelor other transportation costs.Courtesy Rental VehicleYour dealer may arrange to provideyou with a courtesy rental vehicle orreimburse you for a rental vehiclethat you obtain if the vehicle is keptfor an overnight warranty repair.