13-16 Troubleshooting Chapter 13The nozzles on the BJ cartridge print head may be clogged.• Refer to the flow chart (1 p. 12-9) and clean the BJ cartridge print head if necessary.(1 p. 12-11)The BJ cartridge or tanks may not be installed properly.• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)The BJ cartridge or tanks may need to be replaced.• Determine if the problem is with the BJ cartridge or tanks (1 p. 12-8), and replace ifnecessary. (1 pp. 12-12, 12-15)The BJ cartridge print head may be worn out.• Determine if the problem is with the BJ cartridge print head (1 p. 12-8) and replacethe BJ cartridge if necessary. (1 p. 12-12)n Output appears jagged.The resolution selected via the printer driver may be Draft.• 1MultiPASS Suite User’s Guiden Fonts do not print as smoothly rounded characters.For the following, 1MultiPASS Suite User’s Guide:– Bitmapped fonts designed for dot matrix printers do not print smoothly roundedcharacters when used with high resolution printers like the MultiPASS.– Certain MS fonts, such as MS Serif, will print jagged.n Output is faint.You may be using Draft print quality.• 1MultiPASS Suite User’s Guiden Printing takes too long.You may be using Fine mode.• 1MultiPASS Suite User’s GuideYour computer may be running low on resources.• Close all unnecessary applications.Your computer may not have enough disk space to spool the print job.• Search for and delete all .TMP files.n The printout contains blurred or smudged ink.The print media you are using may not be supported by the MultiPASS.• Make sure you are using the recommended print media. (1 p. 5-2)You may be printing on the wrong side of the paper.• Some papers have a “right” side for printing. If the print quality is not as clear as youwould like it to be, try turning the paper over and printing on the other side.
