13-12 Troubleshooting Chapter 13HANG UP PHONEINSTALL BC-21eINSTALL BC21e/20———The handset or thehandset of thetelephone or extensionphone is off hook.You tried to makecolour copies with theBX-20 Black BJcartridge installed.You tried to print areceived colour faxwith the BX-20 Black orthe optional BC-22ePhoto BJ cartridgeinstalled.You tried to make black& white copies with theoptional BC-22e PhotoBJ cartridge installed.Place the handsetproperly in its cradle.Remove the BX-20Black BJ cartridgeand install the BC-21eColour or theoptional BC-22ePhoto BJ cartridge.(1 p. 12-19)Remove the BX-20Black or the optionalBC-22e Photo BJcartridge and installthe BC-21e Colour BJcartridge (1 p. 12-19).(If you do not have aBC-21e Colour BJcartridge available,you can print thereceived colour fax inmemory with theoptional BC-22ePhoto BJ cartridge(1 p. 7-29). You canalso convert areceived colour fax inmemory to black &white and print thefax with the BX-20Black BJ cartridge.(1 p. 7-29))Remove the optionalBC-22e Photo BJcartridge and installthe BX-20 Black orBC-21e Colour BJcartridge. (1 p. 12-19)Message Error Code Cause Action
