13-24 Troubleshooting Chapter 13Copying ProblemsThe MultiPASS C70 will not make a copy.A BJ tank in the BC-21e Colour BJ cartridge may be empty.❏ Replace empty BJ tanks as necessary. (1 p. 12-26)You may be trying to make copies with the incorrect BJ cartridgeinstalled in the unit.❏ The MultiPASS C70 cannot make copies in black & white while theoptional BC-22e Photo BJ cartridge is installed. Replace the BJcartridge with the BX-20 Black or BC-21e Colour BJ cartridge.❏ The MultiPASS C70 cannot make copies in colour while the BX-20Black BJ cartridge is installed. Replace the BJ cartridge with theBC-21e Colour BJ cartridge.The handset or the handset of the telephone or extension phone maybe off hook.❏ Make sure the handset is in its cradle.The document may not have been fed correctly into the AutomaticDocument Feeder (ADF).❏ Remove the document, stack it if necessary, and feed it into theAutomatic Document Feeder (ADF) correctly. (1 pp. 4-6, 4-11)❏ Make sure the operation panel is closed.❏ Check that the document feed lever is set for the type of documentyou are copying. (1 p. 4-5)The BJ cartridge or a BJ tank may not be installed properly.❏ Make sure the BJ cartridge and the BJ tank(s) are installed properly.(1 pp. 2-31, 12-26)The MultiPASS C70 may not be operating properly.❏ Try to print a document from your PC.MEMORY FULL appears in the LCD display when making multiplecopies.The MultiPASS C70’s memory is full.❏ Print out any faxes stored in memory (1 pp. 7-29, 8-18, 8-28), thenstart again.
