Canon PIXMA MP830 User Manual

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Message ActionIncompatible device detected.Auto head align has failed.****Error codeScanner is not operating correctly.Release the scanner lock switch andturn the power off and back on.Document in ADF. Redo operationafter checking document in ADF andpressing [OK].Document size is too long. Redooperation after checking documenton ADF and pressing [OK].Document size not suitable for two-sided scanning. Press [OK] tocancel operation and dischargedocument.Disconnect the camera cable, and reconnect it.Depending on the model or brand of your device, you may have to select aprint mode compliant with PictBridge before connecting the camera.You may also have to turn on the camera or select Play mode manuallyafter connecting the camera to the machine. Perform necessaryoperations according to the instruction manual supplied with yourcamera.If the error is still unresolved, there is a possibility that you are using adigital camera or digital video camcorder that is not supported by thismachine. Use a digital camera or digital video camcorder compatible withthis machine.• A4/Letter-sized paper is not loaded on the Auto Sheet Feeder.Press [OK] on the machine to clear the error, then load two sheets ofA4/Letter-sized paper in the Auto Sheet Feeder.Automatic Print Head alignment cannot be performed using paper fromthe Cassette. For automatic Print Head alignment, always load paper inthe Auto Sheet Feeder.• Print Head nozzles are clogged. Press [OK] to resolve the error. Printthe nozzle check pattern to check the status of the Print Head.• The Paper Output Slot has been exposed to a strong light sourcepreventing current Print Head alignment. Press [OK] to resolve theerror. Align the Print Head so the Paper Output Slot will not be exposeddirectly to a strong light source.After carrying out the above measures, if the problem continues afteraligning the Print Head again, press [OK] to resolve the error, and thenperform manual Print Head alignment. For details on manual Print Headalignment, see "Adjusting the Print Head Manually" on page 165.An error requiring servicing might have occurred. Turn off the machine,and unplug the power cord of the machine from the power supply. After awhile, plug the power cord of the machine back in, turn on the machine,and then reconnect the camera to the machine. If the same error occurs,contact the Canon Customer Care Center.Turn OFF the machine then remove the plug from the outlet. Wait a while,and then try restoring the power. If this does not solve the problem,contact the Canon Customer Care Center.The Scanner Lock Switch is not released. Slide the Scanner Lock Switchto the release position 'rn, press [ON/OFF] to turn the machine off. Then,turn the power back on.If this error still remains, contact the Canon Customer Care Center.The document is jammed in the ADF. Remove the document page jammedin the ADF, then press [OK]. When the error is cleared, redo the operation.See "Document Jams" on page 177.The document is too long or is jammed in the ADF. Remove the documentpage jammed in the ADF, then press [OK]. When the error is cleared, makesure that the document you are loading meets the machine's requirementsbefore redoing the operation. See "Document Requirements" on page 19and "Document Jams" on page 177.Two-sided scanning can be used only for A4- or Letter-sized documents.Press [OK] to discharge the document, and rescan the document one sideat a time.Chapter 11 Troubleshooting 163Message ActionIncompatible device detected.Auto head align has failed.****Error codeScanner is not operating correctly.Release the scanner lock switch andturn the power off and back on.Document in ADF. Redo operationafter checking document in ADF andpressing [OK].Document size is too long. Redooperation after checking documenton ADF and pressing [OK].Document size not suitable for two-sided scanning. Press [OK] tocancel operation and dischargedocument.Disconnect the camera cable, and reconnect it.Depending on the model or brand of your device, you may have to select aprint mode compliant with PictBridge before connecting the camera.You may also have to turn on the camera or select Play mode manuallyafter connecting the camera to the machine. Perform necessaryoperations according to the instruction manual supplied with yourcamera.If the error is still unresolved, there is a possibility that you are using adigital camera or digital video camcorder that is not supported by thismachine. Use a digital camera or digital video camcorder compatible withthis machine.• A4/Letter-sized paper is not loaded on the Auto Sheet Feeder.Press [OK] on the machine to clear the error, then load two sheets ofA4/Letter-sized paper in the Auto Sheet Feeder.Automatic Print Head alignment cannot be performed using paper fromthe Cassette. For automatic Print Head alignment, always load paper inthe Auto Sheet Feeder.• Print Head nozzles are clogged. Press [OK] to resolve the error. Printthe nozzle check pattern to check the status of the Print Head.• The Paper Output Slot has been exposed to a strong light sourcepreventing current Print Head alignment. Press [OK] to resolve theerror. Align the Print Head so the Paper Output Slot will not be exposeddirectly to a strong light source.After carrying out the above measures, if the problem continues afteraligning the Print Head again, press [OK] to resolve the error, and thenperform manual Print Head alignment. For details on manual Print Headalignment, see "Adjusting the Print Head Manually" on page 165.An error requiring servicing might have occurred. Turn off the machine,and unplug the power cord of the machine from the power supply. After awhile, plug the power cord of the machine back in, turn on the machine,and then reconnect the camera to the machine. If the same error occurs,contact the Canon Customer Care Center.Turn OFF the machine then remove the plug from the outlet. Wait a while,and then try restoring the power. If this does not solve the problem,contact the Canon Customer Care Center.The Scanner Lock Switch is not released. Slide the Scanner Lock Switchto the release position 'rn, press [ON/OFF] to turn the machine off. Then,turn the power back on.If this error still remains, contact the Canon Customer Care Center.The document is jammed in the ADF. Remove the document page jammedin the ADF, then press [OK]. When the error is cleared, redo the operation.See "Document Jams" on page 177.The document is too long or is jammed in the ADF. Remove the documentpage jammed in the ADF, then press [OK]. When the error is cleared, makesure that the document you are loading meets the machine's requirementsbefore redoing the operation. See "Document Requirements" on page 19and "Document Jams" on page 177.Two-sided scanning can be used only for A4- or Letter-sized documents.Press [OK] to discharge the document, and rescan the document one sideat a time.Chapter 11 Troubleshooting 163