Canon PIXMA MP830 User Manual

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An Error Message Appears on the Screen• Service Error 5100 is DisplayedCause ActionMovement of the Print Head Holder Clear the paper jam or foreign object that is preventing the Print Headis blocked. Holder from moving, cancel printing from your computer, then turn off themachine and turn it back on again.• Writing Error/Output Error/Communication ErrorCause ActionMachine is not ready. Ensure that the lamp on the Operation Panel lights.If the lamp on the Operation Panel is off, turn the machine on.While [COPY) is flashing, the machine is initializing. Wait until [COPY)stops flashing and stays lit. When the Alarm Lamp lights orange, an errormay occur in the machine. For details on how to resolve the error, see "AnError Message is Displayed on the LCD" on page 161.Paper is not loaded. Load paper and press [OK].If paper is loaded, ensure that the paper source (the Auto Sheet Feeder orCassette) is selected correctly. If the paper source is not selectedcorrectly, use [Feed Switch] or the printer driver to change the papersource.If this error (Paper is not loaded) is ignored for a certain period of time, anadditional message may be displayed.Printer port setting does not match Check the printer port settings.the interface connected to the 1. Click [Start] and select [Control Panel], [Printers and Other Hardware],machine. and then [Printers and Faxes].For non-Windows XP, click [Start], select [Settings], and then [Printers].2. Select the icon of your machine.3. Open the [File] menu and select [Properties].4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings.A USB port is selected if either [USBnnn (Canon MP830 Series Printer)]or [MPUSBPRNnn (Canon MP830 Printer)] (where n is a number) isindicated.If the port setting is not correct, change the port setting according tothe interface you are using on the [Ports] tab (or the [Details] tab), orreinstall the MP Drivers.Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.• If using a switching hub or other device, disconnect the machine andreconnect it directly to the computer and try printing again. Ifsuccessful, the problem may have been with the device.• There could also be a problem with the cable(s). Replace the cable(s)and try printing again.192 Troubleshooting Chapter 11An Error Message Appears on the Screen• Service Error 5100 is DisplayedCause ActionMovement of the Print Head Holder Clear the paper jam or foreign object that is preventing the Print Headis blocked. Holder from moving, cancel printing from your computer, then turn off themachine and turn it back on again.• Writing Error/Output Error/Communication ErrorCause ActionMachine is not ready. Ensure that the lamp on the Operation Panel lights.If the lamp on the Operation Panel is off, turn the machine on.While [COPY) is flashing, the machine is initializing. Wait until [COPY)stops flashing and stays lit. When the Alarm Lamp lights orange, an errormay occur in the machine. For details on how to resolve the error, see "AnError Message is Displayed on the LCD" on page 161.Paper is not loaded. Load paper and press [OK].If paper is loaded, ensure that the paper source (the Auto Sheet Feeder orCassette) is selected correctly. If the paper source is not selectedcorrectly, use [Feed Switch] or the printer driver to change the papersource.If this error (Paper is not loaded) is ignored for a certain period of time, anadditional message may be displayed.Printer port setting does not match Check the printer port settings.the interface connected to the 1. Click [Start] and select [Control Panel], [Printers and Other Hardware],machine. and then [Printers and Faxes].For non-Windows XP, click [Start], select [Settings], and then [Printers].2. Select the icon of your machine.3. Open the [File] menu and select [Properties].4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings.A USB port is selected if either [USBnnn (Canon MP830 Series Printer)]or [MPUSBPRNnn (Canon MP830 Printer)] (where n is a number) isindicated.If the port setting is not correct, change the port setting according tothe interface you are using on the [Ports] tab (or the [Details] tab), orreinstall the MP Drivers.Machine is not properly connected. Ensure that the printer cable is securely connected to the computer.• If using a switching hub or other device, disconnect the machine andreconnect it directly to the computer and try printing again. Ifsuccessful, the problem may have been with the device.• There could also be a problem with the cable(s). Replace the cable(s)and try printing again.192 Troubleshooting Chapter 11