Cause ActionPaper Feed Roller is dirty.Inappropriate media type is used.Follow the steps described below to clean the Paper Feed Rollers.Cleaning the Paper Feed Rollers consumes them, so perform thisprocedure only when necessary.1. Press [ON/OFF] to turn on the machine, then remove any paper from theAuto Sheet Feeder and Cassette. See "Turning on the Machine" onpage 18.2. Use [Feed Switch] to select the paper source to clean.3. Use [A] or [~] to select cleaning> from the and press [OK].4. Use [A] or [~) to select on the Roller cleaning confirmationscreen and then press [OK).The Paper Feed Roller will rotate as it cleans.5. Repeat steps 3 and through 4 two times.6. Load three or more sheets of A4/Letter-sized plain paper lengthways inthe paper source you selected in step 2.7. Repeat steps 3 and through 4 three times.The paper that is loaded in the machine will feed through the machineand be ejected.If there are no signs of improvement after performing three times, contactthe Canon Customer Care Center.• Check to see if the paper you are printing on is too thick or curled.See "Media types you cannot use" on page 24.• Note that smudging may occur at the top and bottom edges of thepaper when using Borderless Printing. Ensure that the paper you areusing is compatible with Borderless Printing. Refer to the Printer DriverGuide.Chapter 11 Troubleshooting 171Cause ActionPaper Feed Roller is dirty.Inappropriate media type is used.Follow the steps described below to clean the Paper Feed Rollers.Cleaning the Paper Feed Rollers consumes them, so perform thisprocedure only when necessary.1. Press [ON/OFF] to turn on the machine, then remove any paper from theAuto Sheet Feeder and Cassette. See "Turning on the Machine" onpage 18.2. Use [Feed Switch] to select the paper source to clean.3. Use [A] or [~] to select cleaning> from the and press [OK].4. Use [A] or [~) to select on the Roller cleaning confirmationscreen and then press [OK).The Paper Feed Roller will rotate as it cleans.5. Repeat steps 3 and through 4 two times.6. Load three or more sheets of A4/Letter-sized plain paper lengthways inthe paper source you selected in step 2.7. Repeat steps 3 and through 4 three times.The paper that is loaded in the machine will feed through the machineand be ejected.If there are no signs of improvement after performing three times, contactthe Canon Customer Care Center.• Check to see if the paper you are printing on is too thick or curled.See "Media types you cannot use" on page 24.• Note that smudging may occur at the top and bottom edges of thepaper when using Borderless Printing. Ensure that the paper you areusing is compatible with Borderless Printing. Refer to the Printer DriverGuide.Chapter 11 Troubleshooting 171
