Canon PIXMA MP830 User Manual

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• Cannot Send a Fax ClearlyCause ActionThe document is not loaded • Remove the document, then reload it on the Platen Glass or in the ADF.correctly, or the Platen Glass or the See "Loading Documents to Copy, Fax, or Scan" on page 19.inner side of the Document Cover is• Clean the Platen Glass or the ADF and reload the document. Seedirty. "Cleaning Your Machine" on page 154.The image quality setting or the On the LCD, set an image quality suitable and a scan contrast suitable forscan contrast setting is not suitable the document. See "Before Sending Faxes" on page 106.for the document.The document is not loaded with the When loading the document on the Platen Glass, the side to be scannedside to be scanned face down. should be face down. When loading in the ADF, the side to be scannedshould be face up.You are scanning thick (max. 3/4 in.! Press on the Document Cover with your hand when scanning.20 mm) or curled documents.-• Repeated Errors Occur When You Send a FaxCause ActionThe telephone line condition or theconnection is poor.Reduce the transmission start speed. See "TX start speed" on page 139.If there is a poor line or connection, reducing the transmission start speedmay correct the error.Telephone Problems• Cannot DialCause ActionThe telephone line is not correctlyconnected.The telephone line type is not setcorrectly.Check that the telephone line is connected correctly. Refer to the EasySetup Instructions.Check the telephone line type setting and change it as necessary. See"Setting the Telephone Line Type" on page 81.• Telephone Disconnects During a CallCause ActionThe power cord, the telephone line,or the telephone (or another externaldevice such as an answeringmachine or a computer modem) isnot connected securely.Check that the power cord, the telephone line, and the telephone (oranother external device such as an answering machine or a computermodem) are connected securely.Chapter 11 Troubleshooting 187• Cannot Send a Fax ClearlyCause ActionThe document is not loaded • Remove the document, then reload it on the Platen Glass or in the ADF.correctly, or the Platen Glass or the See "Loading Documents to Copy, Fax, or Scan" on page 19.inner side of the Document Cover is• Clean the Platen Glass or the ADF and reload the document. Seedirty. "Cleaning Your Machine" on page 154.The image quality setting or the On the LCD, set an image quality suitable and a scan contrast suitable forscan contrast setting is not suitable the document. See "Before Sending Faxes" on page 106.for the document.The document is not loaded with the When loading the document on the Platen Glass, the side to be scannedside to be scanned face down. should be face down. When loading in the ADF, the side to be scannedshould be face up.You are scanning thick (max. 3/4 in.! Press on the Document Cover with your hand when scanning.20 mm) or curled documents.-• Repeated Errors Occur When You Send a FaxCause ActionThe telephone line condition or theconnection is poor.Reduce the transmission start speed. See "TX start speed" on page 139.If there is a poor line or connection, reducing the transmission start speedmay correct the error.Telephone Problems• Cannot DialCause ActionThe telephone line is not correctlyconnected.The telephone line type is not setcorrectly.Check that the telephone line is connected correctly. Refer to the EasySetup Instructions.Check the telephone line type setting and change it as necessary. See"Setting the Telephone Line Type" on page 81.• Telephone Disconnects During a CallCause ActionThe power cord, the telephone line,or the telephone (or another externaldevice such as an answeringmachine or a computer modem) isnot connected securely.Check that the power cord, the telephone line, and the telephone (oranother external device such as an answering machine or a computermodem) are connected securely.Chapter 11 Troubleshooting 187