• Repeated Errors Occur When You Receive a FaxCause ActionThe telephone line condition or theconnection is poor.The sender's fax machine is notoperating normally.Reduce the reception start speed. See "RX start speed" on page 140.If there is a poor line or connection, reducing the reception start speedmay correct the error.Contact the sender and check whether his/her fax machine is operatingnormally.Problems Sending Faxes• Cannot Send a FaxCause ActionThe machine is not on. • You cannot send faxes if the power is turned off. Press [ON/OFF] to turnthe power on.• After a power failure or disconnecting of the power cord, press [ON/OFF] to turn the power on.The In Use/Memory Lamp is Another document is being sent from memory. Wait until the machineflashing. finishes sending it.The telephone line is connected to Reconnect to the Telephone Line Jack. Refer to the Easy Setupthe External Device Jack. Instructions.If you still cannot send a fax, there is a problem with the telephone line.Contact your telephone company and the manufacturer of your terminaladapter or telephone adapter.The telephone line type is not set If the telephone line type is not set correctly, you will not be able to sendcorrectly. faxes, but will still be able to receive them. In this case, check thetelephone line type setting and change it as necessary. See "Setting theTelephone Line Type" on page 81. tone detect> is set to . Resend the fax after a while. If you still cannot send the fax, set tonedetect> to .-The fax number is not correctly Make sure that the fax number is correctly registered when speed dialing.registered in a speed dial. See "Registering One-Touch Speed Dialing" on page 86.There was an error during • Check the LCD for an error message. See "An Error Message istransmission. Displayed on the LCD" on page 161.• Print the Activity report and check for an error. See "Printing theActivity Report Manually" on page 105.Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. Ifso, then there is a problem with your telephone line. Contact yourtelephone line provider.The document is not loaded Remove the document then reload it on the Platen Glass or ADE Seeproperly. "Loading Documents to Copy, Fax, or Scan" on page 19.A fax destination is displayed on the Another document is being sent from memory. Wait until the machineLCD. finishes sending it.There was a printer error. Resolve the printer error. If you are out of paper, set the paper.If you are in a hurry, you can send the fax before resolving the printer errorby pressing [Stop/Reset]. In this case, be sure to press [FAX] to print thefaxes stored in memory once the transmission is complete.186 Troubleshooting Chapter 11• Repeated Errors Occur When You Receive a FaxCause ActionThe telephone line condition or theconnection is poor.The sender's fax machine is notoperating normally.Reduce the reception start speed. See "RX start speed" on page 140.If there is a poor line or connection, reducing the reception start speedmay correct the error.Contact the sender and check whether his/her fax machine is operatingnormally.Problems Sending Faxes• Cannot Send a FaxCause ActionThe machine is not on. • You cannot send faxes if the power is turned off. Press [ON/OFF] to turnthe power on.• After a power failure or disconnecting of the power cord, press [ON/OFF] to turn the power on.The In Use/Memory Lamp is Another document is being sent from memory. Wait until the machineflashing. finishes sending it.The telephone line is connected to Reconnect to the Telephone Line Jack. Refer to the Easy Setupthe External Device Jack. Instructions.If you still cannot send a fax, there is a problem with the telephone line.Contact your telephone company and the manufacturer of your terminaladapter or telephone adapter.The telephone line type is not set If the telephone line type is not set correctly, you will not be able to sendcorrectly. faxes, but will still be able to receive them. In this case, check thetelephone line type setting and change it as necessary. See "Setting theTelephone Line Type" on page 81. tone detect> is set to . Resend the fax after a while. If you still cannot send the fax, set tonedetect> to .-The fax number is not correctly Make sure that the fax number is correctly registered when speed dialing.registered in a speed dial. See "Registering One-Touch Speed Dialing" on page 86.There was an error during • Check the LCD for an error message. See "An Error Message istransmission. Displayed on the LCD" on page 161.• Print the Activity report and check for an error. See "Printing theActivity Report Manually" on page 105.Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. Ifso, then there is a problem with your telephone line. Contact yourtelephone line provider.The document is not loaded Remove the document then reload it on the Platen Glass or ADE Seeproperly. "Loading Documents to Copy, Fax, or Scan" on page 19.A fax destination is displayed on the Another document is being sent from memory. Wait until the machineLCD. finishes sending it.There was a printer error. Resolve the printer error. If you are out of paper, set the paper.If you are in a hurry, you can send the fax before resolving the printer errorby pressing [Stop/Reset]. In this case, be sure to press [FAX] to print thefaxes stored in memory once the transmission is complete.186 Troubleshooting Chapter 11
