Printing Problems and Remedies 8-78 TroubleshootingCause 5 An error message is displayed on the touch panel display of the machine.Remedy After confirming the error message, see Chapter 9, "Troubleshooting," in theReference Guide and perform the necessary operations according to the errormessage displayed.Unable to Print from a NetBIOS Network (Windows)Cause 1 The machine and cable are not properly connected.Remedy Turn OFF the machine's power switches, check that the machine is connectedto the network using the proper cable, and then turn them ON. (See"Connecting the Machine to a Computer or Network," on p. 2-3.)Cause 2 TCP/IP network is not properly set up.Remedy On the assumption that the TCP/IP is working correctly if you print usingNetBIOS network, check the following:• Confirm that the IP addresses are properly set up. If the IP addresses were setusing DHCP, BOOTP, or RARP, confirm that they are operating.• If you are using a DHCP server, confirm that the WINS server is workingcorrectly with the DHCP server.NOTEYour computer may not be able to recognize the machine even though the IP addresssettings are appropriate. This problem may be resolved by delaying the startup ofnetwork communications for the machine. (See "Startup Time Settings," on p. 3-50.)Cause 3 NetBIOS network is not properly set up.Remedy Confirm that SMB and WINS are properly set up.Cause 4 The IP address of the computer from which data (print/fax/I-fax job) is to be sentto the machine is not permitted by the settings for [RX/Print Range] in [IPAddress Range Settings].Remedy Check the settings for in [IP Address Range Settings]. (Seestep 22 in "TCP/IP Settings," on p. 3-4.)Cause 5 The computer that is printing is not properly set up.Remedy Check the following:• Confirm that the proper printer driver is installed. If you are printing fromWindows, each computer must have a printer driver installed.• For instructions on how to install printer drivers, see the Driver Guide.
