S611 Soft Starter MN03902011E—May 2012 www.eaton.com 29TroubleshootingGeneralIn this section of the manual, we present a procedure youcan follow to diagnose a problem with your S611.While many potential situations are outlined in this section, itis possible you may run into a problem that is not coveredhere. If you have worked through the followingtroubleshooting procedure and find that you require furtherassistance, please contact Eaton.Please have the following information ready when you call:Before You Begin to TroubleshootWARNINGMake sure you read and understand the procedures inthis manual before you attempt to set up or operate theequipment.WARNINGDo not work on energized equipment unless absolutelyrequired. If the troubleshooting procedure requiresequipment to be energized, all work must be performedby properly qualified personnel, following appropriatesafety practices and precautionary measures.We highly recommend that you read this entire section ofthe manual before you begin to troubleshoot the S611 softstarter.You may want to obtain the following equipment to aid you introubleshooting:● Multimeter● Clamp-on ammeterAlways assume the S611 has high voltage applied and takeproper precautions while troubleshooting the soft starter andassociated equipment. Read all precautions at the front ofthis manual before starting the troubleshooting process.Define the Problem1. The S611 soft starter fails to respond in any way to astart command. Look at the front panel of the S611 softstarter and determine the state of the LEDs on the UserInterface Module (UI). The following troubleshootingflowcharts provide a logical sequence to determineissues and suggest probable solutions to each problem.Order Number:Catalog Number:Style Number:Serial Number:www.comoso.com