IBM eServer 240 xSeries User Reference Manual

Also see for eServer 240 xSeries: Configuration and options guide

Contents

Enhanced PC support lineEnhanced PC Support is available for desktop and mobile IBM computers that arenot connected to a network. Technical support is provided for IBM computers andIBM or non-IBM options, operating systems, and application programs on theSupported Products list.This service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs and games Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentationYou can purchase this service on a per-call basis, as a multiple-incident package,or as an annual contract with a 10-incident limit. For more information aboutpurchasing Enhanced PC Support, see “Ordering support line services” onpage 168.900-number operating system and hardware support lineIn the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, youcan use the 900-number support line. The 900-number support line providessupport for IBM PC products that are out of the warranty period.To access this support, call 1-900-555-CLUB (2582). You will be notified of thecharge per minute.Network and server support lineNetwork and Server Support is available for simple or complex networks made upof IBM servers and workstations using major network operating systems. Inaddition, many popular non-IBM adapters and network interface cards aresupported.This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentationYou can purchase this service on a per-call basis, as a multiple-incident package,or as an annual contract with a 10-incident limit. For more information aboutpurchasing Network and Server Support, see “Ordering support line services” onpage 168.Chapter 7. Getting help, service, and information 167