IBM Licensed Programs: System Management Products, Services704 iSeries HandbookESP features and functions for the iSeries and AS/400 include:• Management Central-Pervasive for remote management of servers• Access to IBM e-Server technical support Web sites• IBM Electronic Services for AS/400• Universal Connection - ECS over TCP/IP• PM400e Integrated with Work Load Estimator• Physical Device Placement Assistant (PDPA)• Software Inventory Utility (SIU)• iSeries and AS/400 University• Personalized Web PagesExtreme Support through Personalization: New with V5R1OS/400 V5R1 introduces several changes to simplify and improve PTF notification anddelivery of PTF management, such as:• The ability to electronically download Group PTFs from IBM Service.• Two new commands to manage cover letters on the system, Copy PTF Cover Letter(CPYPTFCVR) and Display PTF Cover Letter (DSPPTFCVR). These commands allowusers to copy cover letters from media without having to load the PTFs. They providethe capability to filter the list of cover letters based on a set of attributes and status, forexample, to view all the cover letters with special in instructions.• Progress indicators during PTF load and apply processing. This includes progressindicators when PTFs are being applied or removed during the IPL.• A new attribute called preconditions for PTFs. A precondition identifies a job,subsystem, or object that cannot be active when the PTF is applied or removedimmediately. The system detects this condition and prevents processing of the PTFwhen the precondition is active.• Internet support gives you more flexibility FOR UNIVERSAL CONNECTION. IBM givesyou more options for Electronic Customer Support (ECS) and Electronic Service Agentconnectivity through Universal Connection. In addition to dial-up support over TCP/IPvia ATT Global Network Services, with V5R1 the Universal Connection also supportsInternet connections using a virtual private network (VPN). This can be used for DirectInternet connection through the integrated modem with an Internet Service Provider(ISP) of your own choosing or through higher speed connections (T1, T2,ethernet-attached cable or DSL, etc.)• The iSeries and AS/400 Fix Maintenance Advisor is a simple Web tool to help youdetermine how often to apply fixes, cumulative packages and group fixes. The advisorhelps you determine the maintenance strategy and fix maintenance that is tailored foryour system. The advisor also contains useful links that direct you to information aboutwhat fixes are available and how you can get them.