CHAPTER 3 TERMINALSIssue 5UNIVERGE NEAX 2000 IPS General Description Page 197o The status of the busy station can be notified via OAI (SMFN 2-8).o The status of the held party can be notified via OAI (SMFN 6-1).- When the broker’s call (shuttle) is activated by the busy station, the status of the partyheld during the broker’s call can be notified via OAI (SMFN 6-1).This enhancement is applicable for both camp-on methods: call waiting method and calltransfer method.System Speed Dialing (R12.1)In R12.1 software, System Speed Dialing via OAI is available using the OAI facilitySCF1 and SCF7.5.5 Certification Program 2000 IPSThe Certification Program developed by the International Expert Training Centre (IETC)ensures that NSOs and partners can identify experts who know how to implement theproduct range to the best of their advantage.The Certification Program is currently defined for the SOPHO 2000 IPS platform. In thefuture other products will be included.What sort of Certifications exist?CE-Certification: At the end of three weeks of training on the SOPHO 2000 IPS, theengineer has gained a lot of knowledge. In the months thereafter he or she will gain moreknowledge and skills about the product by experience and self-study. When the engineerfeels confident about this, he or she can apply for the CE Certification examination. ACustomer Engineer who passes this exam is considered skilled enough to install andconfigure basic installations and to do regular maintenance and troubleshooting.SE-Certification: After passing the Master Tech training, the Support Engineer shouldgain several months of on the job experience before applying for the SE-engineercertificate. This level of Certification confirms that the engineer is experienced enough toinvestigate and, if possible, solve complicated problems.EUT-Certification: End User Trainers must be able to give product training to end-users. This Certification examination checks whether the candidates have enough productknowledge. The exam consists of a training course that the end-user trainer must deliverin front of fellow End User Trainers.SU-Certification: Sales Support Engineers need to have sufficient knowledge aboutfunctionality, characteristics and boundaries. This examination will be more theoreticalthan practical.TR-Certification: Trainers who will be giving training on a certain subject to people intheir own organization, and to partners, need to ensure they have a high level ofknowledge about the product. Trainers should also be able to pass on this knowledge in adidactical and acceptable way. This Certification will guarantee that training given bylocal trainers has the same level of quality as training given by IETC trainers.
