CHAPTER 3 TERMINALSIssue 5UNIVERGE NEAX 2000 IPS General Description Page 219Cooling Fan recommendation:We recommend that the cooling Fan that is mounted in the right side of the PIMMDshould be replaced every four years in order to ensure proper functioning of the coolingsystem. Via the Fault Reporting Scheduling Feature, the pre-determined replacement canbe notified in advance.With respect to replacement of the fan in the SOPHO IPS DM refer to the IPS DMinstallation manual for further instructions.6.8.5 MTBFMean Time Between Failure and Mean Time to Repair figures can be found in themanual: “2000 IPS Request for Proposal Reference Guide”.6.9 Service information6.9.1 Standard proceduresThe procedures concerning maintenance and support are described in the PQS Customerguide. Please refer to this document for more details. Exceptions to the procedures in thisguide or detailed information concerning maintenance and support for the 2000 IPSplatform are supplied via the NSONET pages of Customer Services in Hilversum.Please check the Product Support pages on NSONet for the most up-to-date serviceinformation about the 2000 IPS.6.9.2 Technical SupportTechnical Support on the SOPHO 2000 IPS and IPS DM is defined according to the PQSCustomer guide.Detailed on Technical Support from Customer Services can be found on the ProductSupport pages of the NSONET (Product Support, Support Area, 2000 IPS).6.9.3 MaintenanceThe entry point for Problem Reports is the PQS-Helpdesk.The 3th Line Maintenance on the SOPHO 2000 IPS and IPS DM is provided by CustomerServices Hilversum. Please note that the 4th line maintenance for the 2000 IPS / IPS DMis done by NEC, through Customer Services. The Maintenance and Support contract isagreed with the supplier.For details on maintenance, remote maintenance, service requirements, scripting andscheduling of releases please refer to the Product Support pages of the NSONET (ProductSupport, Support Area, 2000 IPS).
