CHAPTER 3 TERMINALSIssue 5UNIVERGE NEAX 2000 IPS General Description Page 218Terminals Dterm (Analogue, Digital, IP) and DeskCon 753:12 Months warranty, option for 3 Years maintenance2000 IPS SW and licenses:6 Months warranty on current and previous Release, 3 years Maintenance ObligationLocal regulations and customer specific requirements may result in differentconditions.6.8.2 Spare partsOverview of spare partsFor the spare parts on the SOPHO IPS DM refer to: section Spare Parts IPS DMFor the spare parts on the SOPHO Dterm terminals refer to: section Dterm Spare parts.6.8.3 RepairsRepairable and consumable itemsFor the SOPHO 2000 IPS / IPS DM a number of 12 NC’s have been defined asrepairables, repair of these materials is provided via the regular repair channel.Consumable parts are not replaced. In case of failure the required part should be ordered at theCommercial Order desk, during the whole lifecycle from ERL to EOS date.A current overview of the repairable /consumable items is given in Appendix 2. As thislist is continuously growing with new 12 NC's introduced with the 2000 IPS platform,please refer for up to date information concerning repairables and consumables onNSOnet.Repair procedureRepairable parts can be sent for repair according to the applicable service conditions. Therepair service is based upon replacement policy, the original defect part is not returned tothe customer. The procedure is executed as Exchange in Advance (EiA).Software / license replacement in case of MP failureOn replacement of a defective MP, also the required licenses should be made available, asthe license keys are connected to the MP of the system.The replacement procedure for MP repairs:The engineer executes emergency procedure on-site which allows system to runon licenses for 5 daysThe engineer send in the malfunction MP for repairRegistration of the data concerning the defect MPo Serial number of the MPo System ID numberRetrieve Active licensesISL returns a correct working MPDelivery of new Software and licenses is executed in parallel.6.8.4 Preventative Maintenance
