Monitored Transfer230 ◆ Chapter 2: Features UX Mail ManualMonitored TransferDescriptionMonitored Transfer is an Automated Attendant (Dial Action Table) option that combines the features of aScreened Transfer with an Unscreened Transfer. With Monitored Transfer, after an Automated Attendantcaller dials an extension voice mail checks the status of the called extension.● If the called extension is idle, voice mail rings the extension (similar to an Unscreened Transfer).● If the called extension is busy or in DND, voice mail sends the caller directly to the called extension’smailbox (similar to a Screened Transfer).The following table shows in detail how Monitored Transfer operates.Monitored Transfer (MTRF) Operation■ Call = Call answered by the Automated Attendant.■ Extension = Extension dialed by Automated Attendant caller.If Auto Attendant Do Not Disturb is off (see page 60 for more on this feature):Extension Idle Extension Busy Extension in DNDWith Active GreetingRecorded1. Puts call on Hold.2. Tries extension (i.e., testsfor status).3. Rings extensionscreened, thenunscreened.-If answered, transfers call.-If unanswered in a defaultUX5000, plays greetingand a beep (so caller canstart recording).11. Puts call on Hold2. Tries extension (i.e., testsfor status).3. Sends call to mailbox:-Plays greeting.-Prompts caller to startrecording.1. Puts call on Hold.2. Tries extension (i.e., testsfor status).3. Sends call to mailbox:-Plays greeting.-Prompts caller to startrecording.With Active GreetingNot Recorded1. Puts call on Hold.2. Tries extension (i.e., testsfor status).3. Rings extensionscreened, thenunscreened.-If answered, transfers call.-If unanswered in a defaultUX5000, plays name (ifrecorded) or extensionnumber. Voice mail thenprompts caller to leave amessage. 11. Puts call on Hold.2. Tries extension (i.e., testsfor status).3. Sends call to mailbox:-Plays name (if recorded)or extension number.-Prompts caller to dial 1 toleave message or 2 forother options (back toAutomated Attendant).1. Puts call on Hold.2. Tries extension (i.e., testsfor status).3. Sends call to mailbox:-Plays name (if recorded)or extension number.4. Prompts caller to dial 1 toleave message or 2 forother options (back toAutomated Attendant).If Auto Attendant Do Not Disturb is on (see page 60 for more on this feature):Extension Idle Extension Busy Extension in DNDWith Active GreetingRecorded1. Sends call immediately to mailbox:-Plays greeting.-Prompts caller to start recording.With Active GreetingNot RecordedOption not available.1 Custom UX5000 programming may redirect the unanswered call (for example, to a hunt group or another extension).
