Unscreened TransferUX Mail Manual Chapter 2: Features ◆ 2992Unscreened TransferDescriptionUnscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions.Unscreened Transfer allows the Automated Attendant to transfer outside calls to system extensions withoutthe need for a live receptionist or operator. It is similar to UX5000 unscreened transfers in which the trans-ferring party immediately extends the call. After an Automated Attendant caller dials an extension, voicemail transfers the call to the destination and hangs up. Any recalls or additional routing are handled by theUX5000 – just as with any other unscreened transfer.Screened vs. Unscreened TransferBoth Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-sions. The following summarizes the differences between these two types of Automated Attendant transfer.■ With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfersring like Intercom calls and do not display Caller ID until the call is answered.■ Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recordedor default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2to reach the Next Call Routing Mailbox options (if programmed).The following table shows in detail how Unscreened Transfer operates:Unscreened Transfer (UTRF) Operation■ Call = Call answered by the Automated Attendant.■ Extension = Extension dialed by Automated Attendant caller.If Auto Attendant Do Not Disturb is off (see page 60 for more on this feature):Extension Idle Extension Busy Extension in DNDWith Active GreetingRecorded1. Puts call on Hold.2. Briefly tries extension(i.e., tests for status), thenhangs up to transfer callunscreened.-If answered, connects call(just like a UX5000transfer).-If unanswered in a defaultUX5000, plays greetingand a beep (so caller canstart recording).11. Puts call on Hold2. Briefly tries extension(i.e., tests for status), thenhangs up to transfer callunscreened.3. In a default UX5000 afterthe Transfer Recall time,plays greeting and a beep(so caller can startrecording).11. Puts call on Hold.2. Briefly tries extension(i.e., tests for status), thenhangs up leaving the callon Hold for the UX5000Hold Recall interval.3. Follows normal UX5000system Hold Recallrouting.
