Music On HoldUX Mail Manual Chapter 2: Features ◆ 2332Music On HoldDescriptionWhen an Automated Attendant caller uses Call Queuing to wait for a busy extension to become free, voicemail plays a Music on Hold program and periodically announces their position in line. By default, the MusicOn Hold program that plays is Baby Elephant Walk alternating with a synthesized music program. The Sys-tem Administrator can record an announcement or alternate music program in place of the default recording.The announcement can provide important company information such as product announcements andupdates, pricing, and special offers.Note: To obtain the highest possible Music on Hold recording quality, consider using a customer-providedhandset recording device connected to the administrator’s terminal.Related FeaturesCall Queuing (page 84)An Automated Attendant caller waiting for a busy extension to become free will hear the voice mailMusic On Hold program while they wait.System Administrator (page 283)Only the System Administrator can record Music On Hold.ProgrammingNo additional programming required.ImportantIn accordance with U.S. copyright law, a license may be required from the American Society ofComposers, Authors and Publishers (ASCAP) or other similar organizations, if radio, televisionbroadcasts or music other than material not in the public domain are transmitted through theMusic on Hold feature of telecommunications systems. NEC Unified Solutions, Inc. hereby dis-claims any liability arising out of the failure to obtain such a license.
