P0911589 Issue 03 Enterprise Edge 2.0 Feature Programming Telephone GuideTracking your incoming callsUsing Call LogTelephones can log Call Display information for calls on an external line. The linemust appear on that telephone but it does not have to be a ringing line.If your system has the appropriate equipment and you subscribe to the callinformation feature supplied by your service provider, you can record informationabout incoming callers in your call log. ISDN service packages that comes withcalling line identification (CLID) can supply the same feature.Call Log creates a record of incoming external calls. For all calls, the log cancontain:• sequence number in the Call Log• name and number of the caller• indication if the call was long distance• indication if the call was answered (and identity of who answered it)• time and date of the call• number of repeated calls from the same source• name of the line on which the call cameCall Log can help you to• keep track of discarded calls or calls not answered• track patterns for your callers (for example volume of calls and geographic areaof calls)• record caller information quickly and accurately• build a personal telephone directory from log itemsInformation such as long distance indicator and the caller’s name and number, maynot show in the log. The appearance depends on the Call Display services providedby your local telephone company and the caller’s local telephone company.To use the features on the following pages, your telephone must have spacesavailable in its Call log. Your installer programs each telephone with an appropriatenumber of spaces.9
