System prgrming / 389P0992638 03 Modular ICS 6.0 Installer GuideSystem prgrmingSystem prgming allows you to set up features and settingswhich are not associated with any specific line or telephone.Hunt groupsThe Hunt groups feature allows a group of sets to be called bya single directory number, ensuring that calls are easily routedto the appropriate group.The default setting for Hunt groups is Broadcast. Hunt groupstatistics are available with Usage Metrics on page 541.Hunt groups can be used to route calls to a support service suchas a Help Line for a software company. Specialists dealingwith Product A can be in one group. Specialists dealing withProduct B can be in another group. Incoming calls will hunt forthe next available set in the group. If no set is available, the callcan be placed in a queue or can be routed to an overflow set.The Hunt groups subheading in system programming is thearea that programming changes are made to the following:• members of a group• member position in a group• what lines are assigned to a group• how incoming calls are distributed• how long the system looks for available agents• where a call goes if all agents are busy
