1 2 Scan function troubleshooting12-8 VarioLink 2221/2821/362112.3 TroubleshootingPerform the procedures described below to troubleshoot a malfunction.Internet fax transmission/Scan to E-MailSymptom Cause ActionCannot send The connection is incorrect. Check the hub LED indicator and checkthe connection status.A user is logging on and send-ing e-mails when a user e-mailaddress is not registered.Register the e-mail address of the userwho is logging on.Required settings for this ma-chine have not been regis-tered.Specify the required network settings.Refer to page 3-4.The LAN cable is broken. Replace the LAN cable.Other causes Check the communication malfunctionunder "Type" in the job list, and refer tothe error code. Refer to page 12-4.Transmission ispossible, but theimage cannot beoutput on the des-tination terminaland computer.The destination terminal doesnot have the ability to processthe transmitted image.Specify the settings such as the size,quality, and encoding method supportedby the destination terminal, and thensend the data again. Refer to page 3-35.No text was inserted into thetransmitted document.Depending on the e-mail software, at-tachments cannot be viewed when onlythe attachment is sent without text.Specify the settings to insert text into thedocument being sent, and then send thedocument again. Refer to page 3-35.The transmissioncancellation hasbeen specified, butit is not canceled.Time may be required to can-cel an Internet fax.Wait until the job is canceled.
