Scan function troubleshooting 12VarioLink 2221/2821/3621 12-9Internet fax receptionSymptom Cause ActionCannot receive The connection is incorrect. Check the hub LED indicator and checkthe connection status.The Auto Receive Check set-ting is not specified.Specify the time interval to check recep-tion automatically. Refer to page 3-29.Required settings for this ma-chine have not been regis-tered.Specify the required network settings.Refer to page 3-4.The same POP3 user name isbeing used by another e-mailsoftware and user.Do not use the same POP3 user namewith other e-mail software.The LAN cable is broken. Replace the LAN cable.Can be receivedbut cannot beprinted.Data in a format that is notsupported is attached, or anemail with no data is received.Ask the sender to send a TIFF-F file ortext.The received document hasnot been specified to be print-ed.To print the received document, specifythe received document to be printed.Refer to page 10-12, page 10-22.Memory exceeded Print the saved documents, decreasethe memory usage of this machine, andthen ask the sender to send the dataagain.Other causes Check the communication malfunctionunder "Type" in the job list, and refer tothe error code. Refer to page 12-4Binary code data isreceived (printed).Data is attached in a formatother than MIME, or the e-mailis received via a server thatdoes not support MIME.When data is attached in a format otherthan MIME, the binary code is printed astext. (This is not a machine malfunction.)Ask the sender to send the data in theMIME format.The same docu-ment is receivedmany times.Since the size of the e-mail istoo large, a connection time-out with the server occurswhile the data is being re-ceived.From a computer, receive the data asproxy and delete the corresponding e-mail from the server. Ask the sender todecrease the size of the e-mail and tosend it again.The reception can-cellation has beenspecified, but it isnot canceled.Time may be required to can-cel an Internet fax reception.Wait until the job is canceled.The POP3 recep-tion malfunctionicon does not dis-appear.Since the time of the Auto-RXhas not elapsed since the pre-vious time a POP3 receptionfailed, POP3 reception is notperformed.Once the POP3 reception malfunctionicon is displayed, it does not disappearuntil reception is successful. Specify thesetting to shorten time of the Auto-RX,and check that POP3 reception is possi-ble.
