286 Chapter 11 Error handlingAbout the paper jamsAbout the paper jamsIntroductionInformation for operators, key operatorsThe media and originals normally move through the Océ VarioPrint® 2100/2110without any problems. A sheet that gets stuck can cause a paper jam.If there is a paper jam, the operator panel displays an error message. The operatorpanel gives you an instruction to clear the error. The graphics on the screen indicatewhich part of the Océ VarioPrint® 2100/2110 has a paper jam.The operator panel guides you through a sequence of steps to correct the problem. Ifpaper jams occur in more than one location, the operator panel continues to give theinstructions until all the paper jams are corrected.When the error is cleared, follow the instructions on the display. The job continues.All the prints are moved correctly into the finisher or upper output.If the print is still not correct, check the following.■ The originals must be aligned to the right in the automatic document feeder■ The original guides must not be too tight or loose■ The originals must not be too heavy, too curled or too damaged. If necessary,make the originals flat or make new originals on the glass plate.■ The originals must not be stapled. If necessary, remove any staples. Separate theoriginals after you remove the staples.The cause of the problem can be also in the paper compartment. Check the following■ The paper is curled. Reload the paper upside down.■ The paper does not leave the paper tray because the guides are set too tight.Loosen the guides.■ The paper does not leave the paper tray, because a sheet is folded or damaged.Remove this sheet.The green labels on several of the handles, covers and other parts of the OcéVarioPrint® 2100/2110 indicate the parts described in the instructions on theoperator panel. Lift, press or open these parts to remove the paper jam.For example the operator panel instructs you to open cover C1. A picture on thescreen shows the exact location of cover C1 behind the open right-hand door. If youthen open the door, you find a cover with a green label 'C1' at the indicated position.Follow the instructions on the operator panel in the correct order.
