EnglishChapter 8 - Problem Solving 99Shipping the fax machineWhen shipping the fax machine once it has been in use, please follow there-packaging procedure below:1. Remove the image drum unit with toner cartridge from the faxmachine.2. Place the image drum unit with toner cartridge still attached into ablack plastic bag and keeping it away from direct sunlight.3. Re-package the fax machine and the image drum unit separatelyinto packaging material and a shipping carton.CAUTION:DO NOT ship the fax machine with the image drum unit installed unless it isa new fax machine and has never been used.Problem checklistYour fax machine is a complex machine with many features and functionswhich allow it to operate in different ways. Many problems youexperience may be due to improper programming. If you are experiencinga problem, read through the list of problems and solutions before callingyour supplier.Your telephone does not ring if your fax machine is set tel/faxanswering mode and the incoming call is a voice call. This is normal.In the tel/fax answering mode, your fax machine answers the incomingcall and detects if the call is a voice call or a fax call. If the call is a voicecall, your fax machine will ring, but your telephone will remain silent. Itis recommended that you only use tel/fax answering mode if yourtelephone is located near the fax machine.The display is blank. Check the power cable to make sure that it is firmlyconnected. Check your wall outlet to make sure that it has power.Nothing happens when you press the control panel keys. Turn the faxmachine off, wait 10 seconds, then turn it on again.The display tells you to replace paper even though there is paper inthe paper tray. Make sure that the paper is correctly stacked in the tray.Check for a paper jam in the fax machine.
