Oki es7120 Reference Manual

Contents

Troubleshooting > 115E- MAIL RELATED PROBLEMSThis section explains how to solve the problems that occur when the mail notificationservices and E-mail Printing features are used.The latest information isnot displayed.Click Refresh.The new settings were notreflected by clicking theSubmit button.Is the entered value correct?If an invalid value is entered, it will beautomatically changed to a value within therange.Clicking the Submitbutton prompts messagessuch as “no data” or “theserver has returnedinvalid or unrecognizableresponse”.Are the user name and password correct?Enter the correct user name and password.Switch off and then switch on the printer.SYMPTOM REASON/ACTIONCannot perform E-mailprinting.Check the following settings:> Is the printer e-mail address specified?> Is Enable set for Receive E-mail?> Are the SMTP server IP address and POP3 server IPaddress (if POP3 is selected as the receive protocol)specified correctly?> Are the POP user name and password specifiedcorrectly?Are the SMTP server and POP server workingcorrectly?Check with your network administrator.During E-mail printing,the attached PDF filewas not printed.If the memory capacity is insufficient, it may notbe printed. If you print big attachmentsfrequently, we recommend adding memory.During mail notificationservices, the printerstatus was not notifiedby e-mail.Check the following settings:> Is the printer e-mail address specified?> Is Enable set for Mail Notice Service?> Are the SMTP server IP address and POP3 server IPaddress (if POP3 is selected as the receive protocol)specified correctly?> Are the POP user name and password specifiedcorrectly?> Are the items to be notified set correctly?> Are the destination e-mail addresses enteredcorrectly?Are the SMTP server and POP server workingcorrectly?Check with your network administrator.SYMPTOM REASON/ACTION