5.2 PORT SETTING OPTIONSCUSTOMIZING THE SYSTEM 1075.2 PORT SETTING OPTIONSDesign each system to suit the needs of the customer. You should be familiar with all optionsfor port assignment so that customers get exactly what they need and expect. Each port can beassigned as Voice Mail, Interview Service, Automated Attendant, or Custom Service. CustomService is the most flexible of all the services because it allows access to the other services bypressing one key. We recommend programming all ports as Custom Service for callerconvenience.5.2.1 Custom Service Setting ExampleCustom Service incorporates all features of the Automated Attendant and Voice Mail. CustomService offers callers a menu of single digits that they may use to reach the desired locationquickly and easily.Sample Company Greeting 1"Thank you for calling the ABC company."(Company greeting should be short!)Sample Custom Service Message"If you know the extension number of the person you are calling, you can dial it at any time.For a list of extensions, Press [1]; to reach the sales department, Press [2]; to reach the servicedepartment, Press [3]; if you would like to place an order, Press [4]; all other callers, pleasewait and an operator will be right with you."Sample Custom Service TreeCreate a tree to design a route leading callers to the desired extension, mailbox, or next menu.This tree should include all available caller options and cannot be deeper than 8 layers. Discussavailable options with the customer before programming the system.Company GreetingCustom Service100Main Greetingall ports dayCustom 2Extension ListCustom 3Extension ListNew Cars Used CarsTransferto ServiceTransferto Orders
