19CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’s extension number.NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-set or press the SPEAKER key before you begin dialing.18CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset. If this call appears on a line key at other keysets, it will flash red atthose keysets.• To take the caller off hold, press that key and the green flashing light will gosteady green again. Resume the conversation.NOTE: While on a call, pressing a line key, route key or flashing CALL button willautomatically put your first call on hold and connect you to the new call. SeeAutomatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the HOLD button twice. The call will flash green on your keyset and thisline will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press the HOLDbutton a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. Press TRANSFER and adial the station number (or press the appropriate DSS key). Press the HOLD key.This will place the call on system hold on an available CALL button or Line Key atthe remote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or line keys youwill hear No More Calls tone and must return to the other party by pressingthe TRANSFER key (or the RETURN soft key in the display).2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station. Thebutton that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the ANS/RLS key to answerthe recall.
