Samsung OfficeServ 7200 Technical Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT key to display the Caller ID information associated with thecall in queue at your keyset. Either the CID name or CID number will show in thedisplay depending on your Name/Number selection.To view Caller ID information for calls that have been camped-on to your keyset,press the NEXT key. If your keyset does not have a NEXT key, press the CID keyand then the NEXT soft key.SAVING THE CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may pressthe SAVE key to save the CID number. If your keyset does not have a SAVE key,press the CID key, the SCROLL key and then the SAVE soft key. The system mustbe using LCR to dial the saved number.REDIALING A SAVED CALLER IDNUMBERTo redial a number that has been saved, press the SNR key or dial 17.NOTES:1. Your telephone system must have LCR correctly programmed to redial thesaved number.2. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER key before you begin dialing.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may savethe CID number as a speed dial number in your personal speed dial list. To store aCaller ID number in a personal speed dial bin:• Press the STORE key. The system displays the speed dial bin in which thenumber was stored, OR• Press the CID key and then press the SCROLL key.• Press the STORE soft key.• The system displays the speed dial bin in which the number was stored.NOTE: Your telephone system must have LCR correctly programmed to redial thesaved number. If LCR is not being used on your system, you will not be allowed toSTORE CID numbers.55NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the iDCS 100 Release 2, the iDCS 500 Release 2, andOfficeServ 7200 systems required for receiving CID data. Ifthere are no CIDDSP’s available at the time a call comes in,this is the message you will see on your display.NOTE:The Caller ID features require optional software and/or hardware. Please seeyour service and installation company for details.WHAT IS ANI?ANI (Automatic Number Identification) is a feature offered by some telephoneservice providers that provides the calling party’s telephone number. This serviceis only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to CallerIdentification (CID) but the format and information of the calling person is differ-ent. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a call-ing party’s identity is the Listed Directory Number (LDN) unless a separate bill-to-number has been specified, (in which case the bill-to-number will be sent). Notethat ANI does not provide calling party NAME, only the number.The phone systemcan provide calling number to name translation table.WHAT IS CLI?On ISDN circuits, calling party information is called CLI and is supported on bothBRI and PRI type circuits on the iDCS 100 Release 2 and on the iDCS 500 Release 2systems. On BRI circuits the iDCS 100 Release 2 and the iDCS 500 Release 2 onlysupport number delivery and, like ANI, a name can be attached to the telephonenumber of frequent callers via the Caller ID translation table. On 5ESS and NI2 PRIcircuits both name and number support is provided on the iDCS 100 Release 2,iDCS 500 Release 2, and OfficeServ 7200 systems. On a DMS100 circuit only num-ber service is provided.SELECTING YOUR CALLER IDDISPLAYYou can decide if you want to see the Caller ID name or Caller ID number in thedisplay. Regardless of which one is selected, you can press the NND key to viewthe other pieces of Caller ID information. To select the type of Caller ID informa-tion you wish to view first:• With the handset on-hook, press TRANSFER and then dial 119.• Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.• Dial 0 if you do not wish to view CID information, 1 to view the NUMBER firstor 2 to view the NAME first.• Press TRANSFER to exit and store your selection.54