2136Troubleshooting6.3 Unusual ConditionsIf there is the possibility of a technical breakdown, check the printer’s status thoroughly.If the problem still persists, proceed to “6.4 Poor Print Quality” (P.217), and “6.5 List ofMessages” (P.222) to take the appropriate action.● Information on unsuccessful print processing is saved in the [Job History Report]. If a print job is not processed,print the [Job History Report] to check the print processing status. The print data may be discarded if notprocessed correctly.● For how to print the [Job History Report], refer to “7.4 Printing Report/List” (P.253).● Never open or remove printer covers that are secured with screws unlessspecifically instructed in the “User Guide”. A high voltage component can causeelectric shock.● Do not try to alter the printer configuration, or modify any parts. An unauthorizedmodification can cause smoke or fire.Symptom Cause ActionThe power is notswitched on.Is the power switch turned off? Switch on the printer.“2.2 Switching On/Off the Power”(P.106)Is the printer not plugged in? Switch the power off, and connect thepower cord securely. Then, switch onthe printer.“2.2 Switching On/Off the Power”(P.106)Is the power voltage correct? Check that the power is 110 V and 15A (ampere) or 220 V to 240 V and 7 A,and that the power capacitycorresponding to the maximum powerconsumption of this printer (999 W orless) is secured.“Safety Notes” (P.14)
