TroubleshootingWorkCentre Pro 665/685/765/785 16-3Calling for ServiceIf you have an error with the machine which you are unable correctusing the tables, please contact the customer Support Center. Beforecalling, please have the serial number of the machine available andany messages that are displayed.Contact the support center at the following telephone number:USA - 1-800-821-2797Canada - 1-800-939-3768Europe - Refer to the Warranty Pack provided with your machine foryour support centre telephone number.South America and the rest of the world - Please contact yourlocal service provider.Error Messages and CodesIf an abnormal condition arises in the machine or an incorrectoperation is performed, an alarm signal is generated for about 4seconds and a message to indicate the nature of the error isdisplayed. If this happens, take corrective action per the followingtable.Error Message Probable Cause Corrective ActionDevice error XX Hardware device erroroccurred. "xx" is an errorcode which identifies thecause of error. This errorshows that the terminal doesnot work any more. Seedevice error code table.Turn off the power and turn onthe power again. If the sameproblem continues, call theservice representative.Network disabled Network related PWB(Network adapter board orNIC) is out of order. Networkrelated features do not work.Confirm the Network adapterboard and NIC are installedproperly.PCL disabled PCL board is out of order.PCL printing does not work.Confirm PCL board isinstalled properly.Scanner quality low Scanning illumination (LED)area is broken or scannerblock is dirty.Confirm LED block andreplace it if LED does notcome on properly. if LED lightcomes on properly, clean theglass and shading plate.
