TroubleshootingPhaser 6121MFP Multifunction PrinterUser Guide183Service MessagesVideo I/F Error A video interface error occurred inthe printer.Turn off the printer. After a few seconds,turn on the printer.Incorrect passwordfor (xxx) ServerThe password is incorrect, so theindicated server could not beaccessed.Verify the password and then enter thecorrect one.Invalid TonerChange (CMYK) tonerAn unapproved toner cartridge isinstalled.Install a correct Xerox toner cartridge.(xxx) cover openClose (xxx) coverThe indicated cover/door is open. Close the indicated cover or door.The imaging unit is not installed. Install the imaging unit.An imaging unit incompatible withthe printer is installed.Replace the imaging unit with a correctone.(xxx) is disabled The TCP/IP, FTP, SMTP or SMBsettings are disabled.Enable the TCP/IP, FTP, SMTP or SMBsettings in the Connection Setup menuof the System Menu.(xxx) is not supported Clone copying cannot be performedwith the specified paper size.The maximum possible size for Clonecopying is A4.Specify a paper size of A4 or smaller.(xxx) server error The file cannot be saved on theindicated server.Check the status of the indicated server.Message Reason Action(Error reason)Code (xxxx)An error has been detected with theitem indicated (xxxx) in the servicemessage.Follow the instructions (use the DownArrow button to see the instructions inthe printer control panel menu). If theproblem persists, contact TechnicalSupport.Message Reason Action
