TroubleshootingPhaser 6121MFP Multifunction PrinterUser Guide205Problems Receiving FaxesTransmission is not possible. The transmission procedure mayhave been performed incorrectly.Verify the transmission procedureand then try sending the fax again.The fax number may be wrong. Verify the fax number.In the address book, the fax numberyou want to use may not beassociated with the Speed Dialnumber you are using.Verify that you are using the correctSpeed Dial number.The telephone line may beincorrectly connected.Verify the telephone lineconnection. If it is disconnected,connect it.There may be a problem with therecipient’s fax machine.Contact the recipient.Incorrectly configured voice over IP(VOIP). Digital phone service isoften not compatible with Fax.Install dial-tone phone service, ortry to troubleshoot VOIP. For moreinformation, go to:www.soft-switch.orgSymptom Cause SolutionThe received fax is blank. There may be a problem with thetelephone connection or with thecaller’s fax machine.Verify that the printer can makeclean copies. If it can, have thecaller send the fax again.The caller may have loaded thepages upsidedown.Contact the sender.Faxes cannot be receivedautomatically.The printer is set to receive faxesmanually.Set the printer to automaticreception. See Changing the FaxReceive Mode on page 125.The memory is full. Load paper if the output tray isempty, then see if the stored faxesprint.The telephone line is incorrectlyconnected.Check the telephone lineconnection. If it is disconnected,connect it.There may be a problem with thecaller’s fax machine.Make a copy to verify that thisprinter is operating correctly andthen, if the copy printed correctly,have the recipient check thecondition of their fax machine.Symptom Cause Solution
