4-52 Phaser 6130 Color Laser Printer Service ManualGeneral TroubleshootingOperating System and Application ProblemsWindows 2000, Windows XP, Windows Server TroubleshootingNoteFor Window XP, select Classic Look or the Windows XP procedures willnot match the following procedures. To select Classic Look, click Start,Settings, Taskbar, and Start Menu. Select the Start Menu tab, and thenClassic Start Menu. Click OK.This troubleshooting section assumes you have completed the followingtasks.■ Loaded a Phaser printer PCL or PostScript printer driver.■ Printed and kept a current copy of the Configuration page.Verify Settings1. Verify the settings on the Configuration page.■ IP Address Source is set to: DHCP, Control Panel, BOOTP, or AutoIP (depending on your network configuration).■ Current IP Address is set correctly. (Note this address if it isassigned by Auto IP, DHCP, or BOOTP.)■ Subnet Mask is set correctly (if used).■ Default Gateway is set correctly (if used).■ LPR is enabled. Verify that the LPR and AppSocket settings are setas desired.■ Interpreters: Auto, PCL, or PostScript (depending on your driver).2. Verify that the client is logged into the network and printing to the correctprint queue. The user should also have access to the Phaser printerqueue.Verify Driver Installation1. From the desktop, right-click My Network Places, and select Properties.2. Right-click Local Area Connection and select Properties.3. Click the General tab. View the list of installed network protocols to verifythat TCP/IP is installed. (For more information, contact your networkadministrator.)4. Click Install to install any components not listed, and then restart yourcomputer.5. From the Start menu, select Start > Settings > Printers and Faxes.6. Right-click the printer icon, and select Properties.7. Click the Advanced tab. Verify that the correct printer driver is installed.
