Printing Takes Too Long.......................................................................................................................8-3Document Prints from Wrong Tray..................................................................................................8-4Automatic 2-Sided Printing Problems............................................................................................8-4Printer is Making Unusual Noises.....................................................................................................8-5Paper Tray Will Not Close....................................................................................................................8-5Condensation Has Formed Inside the Printer.............................................................................8-5Paper Jams..............................................................................................................................................................8-6Locating Paper Jams.............................................................................................................................8-6Minimizing Paper Jams........................................................................................................................8-6Clearing Paper Jams..............................................................................................................................8-8Clearing Paper Jams from the Duplex Automatic Document Feeder..................8-8Clearing Paper Jams from the Bypass Tray..................................................................8-10Clearing Paper Jams from the Tray 1 Area...................................................................8-12Clearing Paper Jams from the Trays 2–5 Areas..........................................................8-14Clearing Paper Jams from the Fuser Area....................................................................8-15Clearing Paper Jams from the Finisher..........................................................................8-17Clearing Paper Jams from the Mailbox.........................................................................8-17Troubleshooting Paper Jams...........................................................................................................8-18Multiple Sheets Pulled Together.......................................................................................8-18Paper Misfeeds........................................................................................................................8-18Label and Envelope Misfeeds............................................................................................8-19Paper Jam Message Stays On............................................................................................8-19Jams During Automatic 2-Sided Printing.....................................................................8-19Print-Quality Problems.....................................................................................................................................8-20Controlling Print Quality ...................................................................................................................8-20Paper and Media..................................................................................................................................8-20Solving Print-Quality Problems.......................................................................................................8-21Copy and Scan Problems................................................................................................................................8-25Fax Problems.......................................................................................................................................................8-26Problems Sending Faxes....................................................................................................................8-26Problems Receiving Faxes.................................................................................................................8-27Getting Help........................................................................................................................................................8-28Viewing Warning Messages on the Control Panel..................................................................8-28Viewing Current Errors on the Control Panel............................................................................8-28Using the Integrated Troubleshooting Tools............................................................................8-28Printing the Error History Report......................................................................................8-28Online Support Assistant..................................................................................................................8-29Helpful Information Pages...............................................................................................................8-29Support Pages.......................................................................................................................................8-29Printing Support Pages......................................................................................................................8-29More Information about Your Printer..........................................................................................8-29ixXerox® VersaLink® B605/B615 Multifunction PrinterUser GuideTable of Contents