Common ProblemsXerox® WorkCentre® 3215/3225User Guide235Wrinkles or creases • Ensure that the paper is loaded properly.• Check the paper type and quality. (See Media Guidelines.)• Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees inthe tray.Back of printoutsare dirtyCheck for leaking toner. Clean the inside of the machine. (See Cleaning the Machine.)Solid Black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsertit.• The toner cartridge may be defective. Remove the toner cartridge and install a newone.• The machine may require repair. Contact a service representative.Loose toner • Clean the inside of the machine.• Check the paper type and quality. (See Media Guidelines.)• Remove the toner cartridge and install a new one. (See Replacing the TonerCartridge.)• The machine may require repair. Contact a service representative.Character Voids Character voids are white areas within parts of characters that should be solid black:• If you are using transparencies, try another type of transparency. Because of thecomposition of transparencies, some character voids are normal.• You may be printing on the wrong surface of the paper. Remove the paper and turnit around.• The paper may not meet paper specifications.Condition Suggested SolutionsAA
