| Troubleshooting | 239Checking the Network Using “Ping” MethodThe Ping method can help you check whether the system can be connected to the IP address of the remotedevice.Procedure1. Do one of the following:• On your web user interface, go to Network > Diagnose, and select Ping from the drop-down menuof Command.• On your VCS:On your VC880/VC800/VC500/PVT980/PVT950, go to More > Setting > Diagnose > Ping.On your VC200, go to More > Diagnose > Trace Route.On your VP59, tap Setting > Diagnose > Ping.• On your CTP20, tap Setting > Diagnose > Ping.2. Select Start.3. You can also ping other IP addresses.4. Select Stop.Checking the Network Using “Trace Route” MethodYou can use the trace route method to diagnose the network. If the test is successful, the system lists thehops between the system and the IP address you entered. You can check whether the congestion happensby viewing the time cost among the hops.Procedure1. Do one of the following:• On your web user interface, go to Network > Diagnose, and select Trace Route from the drop-down menu of Command.• On your VCS:On your VC880/VC800/VC500/PVT980/PVT950, go to More > Setting > Diagnose > Trace Route.On your VC200, go to More > Diagnose > Trace Route.On your VP59, tap Setting > Diagnose > Trace Route.• On your CTP20, tap Setting > Diagnose > Trace Route.2. Select Start.3. You can also track other IP addresses.4. Select Stop.System StatusYou might need to provide system information, such as network settings and firmware for technicalsupport.• System Status List• Viewing System StatusSystem Status ListThe available status is listed below:
