T ROUBLESHOOTING AND O NLINE H ELP RESOURCES99Diagnosis:The serial port rate in your communicationssoftware may be set too high for yourmodem’s UART or your area’s phone lines.Possible Solution:Lower the serial port rate in yourcommunications software to 57,600 bps,38,400 bps, or 19,200 bps.Diagnosis:The remote site you are dialing into may havetrouble with the file transfer protocol.Possible Solution:Try using a different file transfer protocol. Donot use Xmodem if other protocols areavailable. Zmodem is the preferred protocol.Diagnosis:There may be a Terminate and Stay Resident(TSR) program (such as a screen saver orvirus scanner) running in the background,disrupting data communications.Possible Solution:Disable any Terminate and Stay Resident(TSR) programs running in the background.If you have software running as a TSR, checkthe software’s manual for information aboutdisabling its ability to operate as a TSR.Diagnosis:You may be trying to download a file to acompressed area of your hard disk.Possible Solution:Download to an uncompressed area on yourhard drive.
