T ROUBLESHOOTING AND O NLINE H ELP RESOURCES94Diagnosis:You may have a poor line connection.Possible Solution:Place the call again. Calls are routeddifferently each time. To verify a valid phoneconnection, enter RapidComm’s Terminalmode, type ATX3DT18479825092(the 3Com BBS), and press ENTER. Thisstring bypasses the dial tone, allowing aconnection if the modem is functioningproperly.Diagnosis:If you have voice mail, your dial tone may bealtered when messages are waiting.Possible Solution:Answer your voice mail to restore yournormal dial tone.Diagnosis:Your software may not have auto answerenabled.Possible Solution:Enable the auto answer feature. InRapidComm’s Terminal mode, typeATS0=1 and press ENTER.NOTE: You need to enable autoanswer before every session unlessyou alter your software’sinitialization string to permanentlyenable auto answer.
