T ROUBLESHOOTING AND O NLINE H ELP RESOURCES102NOTE to users with an olderversions of RapidComm on theirsystems: You must uninstall theolder version before installing themost recent version (contained onthe Connections CD-ROM that camewith your new modem). Otherwise,system conflicts may hamperRapidComm’s ability to workproperly.Diagnosis:If you are using an external modem, themodem might not be turned on.Possible Solution:Make sure the modem is turned on. Thepower switch is on top of external modems.The CS light on the front panel should be lit.(An internal modem should turn onautomatically when the computer is turnedon.)
