Troubleshooting the NIC Installation 67Troubleshooting the NIC InstallationIf you encounter any of the following problems or errormessages, follow the steps under “Cleaning Up a FailedInstallation” to resolve the problem.Problems/Error Messages A red X or a A yellow exclamation point (!) appearsnext to the name of the NIC in the WindowsDevice Manager. The Network Neighborhood icon does not appear onthe Windows desktop. The NIC does not appear in the Network Configurationor Properties window. Error: “This device is not present, not working properly,or does not have all of the driver installed. Code 22.” Error: “Windows was unable to locate a driver forthis device.” Error: “You have selected a plug and play adapter.Please turn off your machine an install the adapter.Then turn on your machine and reinstall.”Cleaning Up a Failed InstallationIf the network driver installation failed, follow the stepsbelow to clean up your system and install the NIC correctly.This procedure: Removes all 3C90x NICs from your system. Removes the 3Com NIC Diagnostics program. Installs the latest network driver.You can reinstall the 3Com NIC Diagnostics program aftercompleting this procedure. See “Installing the 3Com NICDiagnostics Program” in Chapter 3 for instructions.1 Insert the EtherCD in the CD-ROM drive.The EtherCD Welcome screen appears.2 Click Drivers, and then click Utilities.3 Click Clean Up Failed Installation.4 Click Proceed.A warning message appears.
