Troubleshooting Remote Wake-Up 69Troubleshooting Remote Wake-UpIf your PC does not boot in response to a Remote Wake-Upevent, perform these troubleshooting steps:1 Make sure that the PC meets the Remote Wake-Uprequirements listed in Chapter 1.2 Make sure that you are using the latest driver forthe NIC.This driver is shipped with the NIC on the EtherCD. It canalso be downloaded from:http://www.3com.com/3 Perform the Remote Wake-Up Test.See “Running the NIC Diagnostics Tests” in Chapter 7for instructions.4 Check the PC BIOS.a Boot the PC and enter the BIOS.If you do not know how to enter the BIOS, consult thereference manual for your PC or contact your PC vendor.Run the NICdiagnostic tests Run the NIC and Network Tests, as described in “Runningthe NIC Diagnostics Tests” in Chapter 7.If the tests fail, replace the NIC with a known workingNIC and run the tests again, using the same configurationsettings as those used on the failed NIC. If the working NICpasses all tests, the original NIC is probably defective. Forinformation on product repair, see Appendix D.Check the3Com supportdatabasesReview the known problems and solutions found in thefollowing areas: 3Com Knowledgebase 3Com NIC Help system Release Notes and Frequently Asked QuestionsSee “Accessing 3Com Support Databases” earlier in thischapter for instructions on using these databases.Download thelatest NIC driverDownload and install the latest NIC driver from:http://www.3com.com/Run the Clean UpFailed InstallationprogramThe Clean Up Failed Installation program is located on theEtherCD. See “Cleaning Up a Failed Installation” earlier in thischapter for instructions.Tip Description
